Here’s the detailed alignment of evidence and document sections supporting the claim for “Rebooking Flight to Antalya from Luton,” using Exhibits A to N and Exhibits 1 to 34:

 

Alignment of Exhibits with "Rebooking Flight to Antalya from Luton"

Exhibit Reference

Description

Relevance to Claim

Exhibit E

EasyJet Supervisor Manager Computer Screenshot

Provides evidence of the supervisor’s intervention to rebook the flight from Luton to Antalya after the missed flight at Gatwick.

Exhibit H

Train Tickets from Gatwick to Luton

Documents show the £46 spent on train tickets to travel between Gatwick and Luton airports to catch the rebooked flight.

Exhibit F

Trip.com Invoice of Purchases

Reflects the original booking details, showing the expectations for the trip, which were disrupted and required rebooking.

Exhibit P

EasyJet Staff Statement

Highlights the acknowledgment by EasyJet staff of the errors caused by Trip.com, necessitating the rebooking and additional travel arrangements.

 

Relevant Sections of the Document Supporting the Claim

Section Title

Details Supporting "Rebooking Flight to Antalya from Luton"

Outbound Journey: Gatwick Airport

Chronicles the events leading to the missed flight at Gatwick, which required rebooking to a flight departing from Luton Airport.

Customer Service Interactions

Describes the discussions with EasyJet staff and the supervisor, who facilitated the rebooking and provided instructions for reaching Luton Airport.

Analysis and Findings

Examines the systemic failures by Trip.com that led to the missed flight and subsequent need for rebooking, resulting in additional costs and logistical challenges.

 

Key Evidence from "Exhibits 1 to 34"

Exhibit #

Details

Exhibit 5

Screenshot of EasyJet supervisor’s system showing the rebooking process and acknowledgment of prior errors.

Exhibit 9

Communication logs with EasyJet staff detailing the rebooking process and associated costs.

Exhibit 19

Evidence of additional travel costs incurred due to the rebooking from Gatwick to Luton.

 

Key Points of the Claim

  1. Rebooking Necessitated by Errors: The missed flight at Gatwick, caused by Trip.com’s mismanagement, required rebooking to a flight departing from Luton Airport.
  2. Additional Travel Costs: The claimant incurred £46 in train fares to travel between Gatwick and Luton airports to catch the rebooked flight.
  3. Supervisor’s Role: The EasyJet supervisor facilitated the rebooking process but acknowledged the errors caused by Trip.com, which led to the disruption.
  4. Financial and Logistical Impact: The rebooking process resulted in additional costs and significant inconvenience, further compounding the claimant’s travel challenges.

This structured summary ties the “Rebooking Flight to Antalya from Luton” claim to specific exhibits and document sections, providing robust evidence for this claim.